Terms of Service

These General Terms and Conditions of Sale govern subscriptions and the purchase of credits on the Kliptix platform (AI-driven automated generation of audiovisual and visual content), provided by Eldoranext. By ordering, you accept them in full without reservation.

1. Pricing

List prices are shown exclusive of tax (ex. VAT). Applicable VAT is determined at checkout based on the billing country:

  • Customers in France: French VAT at the current statutory rate (20%).
  • EU customers (outside France): 0% VAT if a valid intra-EU VAT number is provided (reverse charge), otherwise 20%.
  • Non-EU customers: 20% by default, unless a registered non-EU entity is declared with valid information where required.

2. Payment

Payment is processed securely by Stripe. Credits are credited to your account automatically after payment confirmation. Available payment methods depend on Stripe; full card or bank data are not stored on our systems (they are processed by Stripe).

3. Use of credits

Each run consumes credits according to the quality tier, AI model and settings you select (duration, format, etc.), as shown on the site at the time of purchase. If a failure is attributable to the platform (processing interrupted, file not delivered, rejection by an internal technical quality check), the affected credits are recredited in line with the policy published at the time of generation. By contrast, dissatisfaction with the aesthetic, semantic, narrative or commercial quality of a deliverable that was actually produced and made available does not entitle you to any refund, recredit or credit note, as set out in section 11. For recurring subscriptions, each time a new billing period is paid for, your credit balance is set to the number of credits included in the plan for that period; any unused credits from the previous period are not carried over and are forfeited.

4. Rights to deliverables

Subject to law, third-party rights and these terms, you obtain use of the delivered files in line with your plan or pack. Tiers may differ (personal, professional, extended commercial use as offered at sign-up); only what is clearly stated in Kliptix applies.

5. Termination

Recurring subscriptions may be cancelled at any time in the Stripe customer portal; the current period remains due and there is no pro-rata refund, except where mandatory law requires otherwise. Prepaid credit packs remain usable on the terms stated at purchase (validity, expiry if any).

6. Service built on artificial intelligence

Kliptix chains multiple AI models (text, image, audio, video, etc.) through technical partners. Depending on routing, model availability and your settings, processing may run:

  • in the European Union, the United Kingdom, the United States or other countries (including the People’s Republic of China) depending on the model vendor;
  • via an API aggregator (e.g. an OpenRouter-style layer) that calls publishers located in different jurisdictions;

You are solely responsible for whether a use case fits your duties (legal privilege, special categories of data, etc.). We aim for reliable operations, but AI can produce errors or imperfect results: human review of your final content is recommended.

7. What data is sent to AI engines?

Account identification data (name, email, billing address) is not provided to model vendors solely in order to generate a video. It is used internally and by our payment provider (Stripe) for account, billing and accountability. Only the content and parameters required for the job (script, instructions, style, voice, assets or files you add) is sent, through our technical providers, to the engines that run each step. Do not type unnecessarily sensitive data into prompts (health, trade union, political, etc.) unless your production actually requires it.

8. Your content, your responsibility

You are solely responsible for text, media, music, voice choices, and for any public use of outputs. You warrant that you hold the required rights and permissions and that you do not infringe any third party. You shall indemnify Eldoranext, on first demand, against any claim, fine or reasonable legal fees arising from a breach of that warranty or from unlawful use. We may refuse, suspend or terminate accounts or runs for manifest abuse, fraud, illegal content, or child sexual abuse material. Unlawful content may be reported to the contact e-mail (LCEN) with enough detail to locate the item; we are not required to pre-screen hosted content, but we act in due course once on notice in accordance with the law.

9. Account, access, security

You provide accurate details and keep passwords or login links secret. Activity logged to your account is deemed yours, unless you prove account takeover. We are not liable for outages of third parties, your device or ISP, or for announced maintenance, beyond reasonable best efforts for a small business. No specific uptime rate is guaranteed, without prejudice to mandatory consumer rights.

10. Availability, changes, force majeure

The service, models, credit pricing, AI routing and integrations may change. We may give reasonable notice before or after material changes, without you being due compensation for the change alone, except where a consumer may not be bound to an unduly onerous change. Force majeure or fortuitous event (Civil Code) includes: widespread network failure, war, public authority, strike beyond our control, critical third-party provider outage, natural disaster, pandemic, or host or model failure that cannot be avoided. Deadlines and performance may be extended accordingly.

11. Automated pipeline, limits of AI, subjective quality and obligation to deliver

The service relies on a fully automated orchestration: your instructions, the model you select and the parameters you choose trigger, without case-by-case human creative input from Eldoranext, a sequence of processing steps (script, image, audio, video, editing, etc.) through third-party generative AI engines. You expressly acknowledge and accept that:

  • generative AI is never infallible: outputs may include approximations, inconsistencies, visual or audio artefacts, factual errors, unintended likenesses or elements that do not match your creative intent;
  • the final result depends in particular on the model chosen, its tier (eco, standard, premium), format, duration where applicable, the quality and content of your prompts and reference media, and the state of the engines at execution time; the same brief may yield different results from one run to the next;
  • no guarantee is given that outputs will match one hundred per cent (100%) of your subjective expectations, internal brief, or marketing, ranking, conversion or ROI goals, to the fullest extent permitted by mandatory law;
  • Eldoranext’s obligation is an obligation to deliver a result limited to the technical execution of the ordered generation and, where that generation succeeds, to making the output file available (video, image or other digital deliverable) in accordance with the model and parameters confirmed at checkout — not to the artistic, editorial or commercial quality you may expect from it;
  • accordingly, no cash refund, credit recredit, voucher or compensation will be granted solely because delivered content does not fully meet your quality, interpretive or fitness-for-purpose expectations, where generation completed and the deliverable was produced; only technical failure or non-performance within the meaning of section 3 may, where applicable, give rise to a recredit;

Other reservations still apply: outputs are not legal, tax, medical or financial advice; resemblance to real people, trade marks, works or voices may result from model training — verify before publication; compliance with foreign law or your audience’s language remains your responsibility. Mandatory legal warranties (including conformity for consumers, where applicable) are not excluded, without being construed as requiring Eldoranext to warrant creative perfection of AI output.

12. Monetary cap on liability (other than inexcusable fault, fraud, duress)

Except for wilful misconduct or fraud, and only to the extent permitted for consumers, our aggregate annual liability to a professional is capped at the amount (incl. tax) you paid to Eldoranext in the twelve (12) months before the event, and in any case to recredit of affected credits, without waiving your rights under arts. 1217, 1223 of the French Civil Code or applicable conformity/hidden defect warranties. Indirect loss (lost profit, opportunity, reputation, data—except as required to notify a breach) is excluded to the legal extent. No personal liability of staff or subcontractors.

13. Right of withdrawal (EU consumers) — digital content

As a consumer under French law you have 14 days to withdraw from a distance contract, except where you expressly asked for the digital service to start before the end of that period, accepted the loss of withdrawal, and the service (or use of credits) has begun, in line with art. L. 221-25 of the French Consumer Code. In practice, each generation and credit use constitutes such performance. Refunds, where they apply, follow Stripe; mediation or the EU ODR may apply as in the legal notices.

14. Mediation, disputes, class actions

Consumer disputes are subject, subsidiarily, to an amicable step, then to competent courts, without prejudice to any mediator or ODR as stated. Invalid clauses do not affect the remainder where possible.

15. Governing law, forum, language, evidence

These terms are governed by French law. For consumers, mandatory jurisdiction rules apply where required. For B2B, exclusive jurisdiction of the courts of Eldoranext’s registered office, unless otherwise agreed in writing. The French GTC is the reference language; other languages are a courtesy. Invoices, logs and time-stamped records are admissible evidence unless disproved.

16. Personal data, cookies, GTC changes, contact

Data processing is governed by the privacy policy. Session or analytics cookies, when used, will be described in line with ePrivacy, GDPR and CNIL guidance. Eldoranext may amend the GTC; material changes will be signposted (e-mail, banner, or “last updated” date). Continued use may constitute acceptance, or you may end the relationship where the law so allows. The commercial e-mail is that on the company’s registration; for data, see the privacy policy. Subscription auto-renewal, if any, is described at checkout or in Stripe as applicable.